Shipping Policy

Shipping and Order Processing

At The Shoe Store, we aim to process and ship most stock orders within 5-7 business days. Our stock items are subject to availability. If an item you ordered is out of stock, a representative will contact you within 1-2 business days using the contact information provided at the time of your order.

Shipping Details

  • Shipping Across South Africa: We ship products anywhere in South Africa using 'The Courier Guy'.
  • Delivery Estimates: When an order is placed, we provide estimated delivery dates based on the availability of the item(s), the shipping method selected, and the final shipment destination.
  • Shipping Charges: Shipping charges are determined by the total weight of the order.
  • Tracking: Tracking of products is available after 24 hours, unless the order was placed before 3am, in which case tracking is possible on the same day.

Free Shipping

  • Orders of R1500 or more within South Africa qualify for free shipping.
  • This offer does not apply to custom printed products or international orders.

Important Notes

  • Order Modifications: Report any errors or changes to your order within 3 days from the date of shipment.
  • Responsibility: The Shoe Store is not responsible for delayed delivery or damages caused by courier services.

For more information, please visit The Shoe Store.